{"id":23978,"date":"2025-09-16T11:31:37","date_gmt":"2025-09-16T15:31:37","guid":{"rendered":"https:\/\/www.michigandental.org\/?page_id=23978"},"modified":"2025-09-16T11:31:37","modified_gmt":"2025-09-16T15:31:37","slug":"herm-e-faqs","status":"publish","type":"page","link":"https:\/\/www.michigandental.org\/herm-e-search\/herm-e-faqs\/","title":{"rendered":"HERM-E Frequently Asked Questions"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1698696973333{margin-top: -40px !important;padding-top: 0px !important;padding-bottom: 20px !important;background-color: #009ba7 !important;}&#8221; el_class=&#8221;white-text&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>HERM-E Frequently Asked Questions<\/h1>\n<p><nav  aria-label=\"breadcrumb\"><ol class=\"breadcrumb\" itemscope itemtype=\"https:\/\/schema.org\/BreadcrumbList\"><li class=\"breadcrumb-item active\" aria-current=\"page\" itemprop=\"itemListElement\" itemscope itemtype=\"https:\/\/schema.org\/ListItem\"><span itemprop=\"name\">Home<\/span><meta itemprop=\"position\" content=\"1\"><\/li><\/ol><\/nav>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/6&#8243;][vc_single_image image=&#8221;23980&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;5\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>What is HERM-E?<\/h4>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]HERM-E (Helpful, Efficient Resource for Members \u2013 Everywhere) is the Michigan Dental Association\u2019s new AI-powered assistant. It\u2019s here to help Michigan dentists, dental students, and the wider dental team quickly find answers, connect with MDA resources, and get support 24\/7.[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1758033877320{background-color: #FEF2D3 !important;}&#8221;][vc_column width=&#8221;1\/6&#8243;][vc_single_image image=&#8221;23980&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;5\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>What can HERM-E help me with?<\/h4>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<ul>\n<li>Navigating MDA programs, benefits, and services.<\/li>\n<li>Finding CE opportunities and event information.<\/li>\n<li>Understanding membership options and renewal details.<\/li>\n<li>Accessing practice management and HR resources.<\/li>\n<li>Learning about leadership and volunteer opportunities.<\/li>\n<li>Discovering tools for students and early-career dentists.<\/li>\n<li>Connecting you with the right MDA staff or resource when more detail is needed.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/6&#8243;][vc_single_image image=&#8221;23980&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;5\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>How do I use HERM-E?<\/h4>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]Just type your question into the chat box \u2014 no special commands needed. The clearer your question, the better HERM-E can guide you.[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1758033877320{background-color: #FEF2D3 !important;}&#8221;][vc_column width=&#8221;1\/6&#8243;][vc_single_image image=&#8221;23980&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;5\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>What if HERM-E doesn\u2019t understand my question?<\/h4>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<ul>\n<li>Try rephrasing or keeping it shorter.<\/li>\n<li>Use keywords like \u201crenewal,\u201d \u201cCE,\u201d or \u201cleadership.\u201d<\/li>\n<li>If it can\u2019t answer, HERM-E will point you to an MDA staff contact or resource.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/6&#8243;][vc_single_image image=&#8221;23980&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;5\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>Is my information secure when I use HERM-E?<\/h4>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]Yes. HERM-E follows MDA\u2019s privacy standards and does not share your personal information.[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1758033877320{background-color: #FEF2D3 !important;}&#8221;][vc_column width=&#8221;1\/6&#8243;][vc_single_image image=&#8221;23980&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;5\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>Who can use HERM-E?<\/h4>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<p>HERM-E is available to Michigan dentists, dental students, and dental team members \u2014 anyone connected to Michigan\u2019s dental community.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/6&#8243;][vc_single_image image=&#8221;23980&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;5\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>Are there limits to what HERM-E can do?<\/h4>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]Yes. HERM-E is designed to provide information about MDA resources and programs. It\u2019s not a substitute for professional legal, financial, or clinical advice. For complex matters, it will connect you to the right person at MDA.[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1758033877320{background-color: #FEF2D3 !important;}&#8221;][vc_column width=&#8221;1\/6&#8243;][vc_single_image image=&#8221;23980&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;5\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>How is HERM-E kept up to date?<\/h4>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]We regularly train HERM-E on the latest MDA programs, benefits, and resources to ensure the information is current and accurate.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/6&#8243;][vc_single_image image=&#8221;23980&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;5\/6&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4>Who do I contact for further help?<\/h4>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]If HERM-E can\u2019t answer your question, you can reach the MDA directly at 517-372-9070 or email <a href=\"mailto:membership@michigandental.org\">membership@michigandental.org<\/a>.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1698696973333{margin-top: -40px !important;padding-top: 0px !important;padding-bottom: 20px !important;background-color: #009ba7 !important;}&#8221; el_class=&#8221;white-text&#8221;][vc_column][vc_column_text css=&#8221;&#8221;] HERM-E Frequently Asked Questions [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/6&#8243;][vc_single_image image=&#8221;23980&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;5\/6&#8243;][vc_column_text css=&#8221;&#8221;] What is HERM-E? [\/vc_column_text][vc_column_text css=&#8221;&#8221;]HERM-E (Helpful, Efficient Resource for Members \u2013 Everywhere) is the Michigan Dental Association\u2019s new AI-powered assistant. It\u2019s here to help Michigan dentists, dental students, and the [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":23897,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"page-template-full-width.php","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"List of tips for effectively using the MDA's HERM-E AI digital assistant.","_seopress_robots_index":"","protect_children":false,"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-23978","page","type-page","status-publish","hentry"],"acf":[],"publishpress_future_action":{"enabled":false,"date":"2025-11-17 10:49:05","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.michigandental.org\/wp-json\/wp\/v2\/pages\/23978","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.michigandental.org\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.michigandental.org\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.michigandental.org\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.michigandental.org\/wp-json\/wp\/v2\/comments?post=23978"}],"version-history":[{"count":6,"href":"https:\/\/www.michigandental.org\/wp-json\/wp\/v2\/pages\/23978\/revisions"}],"predecessor-version":[{"id":24063,"href":"https:\/\/www.michigandental.org\/wp-json\/wp\/v2\/pages\/23978\/revisions\/24063"}],"up":[{"embeddable":true,"href":"https:\/\/www.michigandental.org\/wp-json\/wp\/v2\/pages\/23897"}],"wp:attachment":[{"href":"https:\/\/www.michigandental.org\/wp-json\/wp\/v2\/media?parent=23978"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}