{"id":3266,"date":"2020-09-15T11:15:26","date_gmt":"2020-09-15T15:15:26","guid":{"rendered":"\/?page_id=3266"},"modified":"2025-07-02T14:03:05","modified_gmt":"2025-07-02T18:03:05","slug":"skyrocket-customer-service-part-1","status":"publish","type":"page","link":"https:\/\/www.michigandental.org\/ce-courses\/mda-online-ce\/skyrocket-customer-service-part-1\/","title":{"rendered":"Skyrocket Customer Service Part 1"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row showfor=&#8221;not_logged_in&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<strong>Recorded Webinar<\/strong><\/p>\n<h3>Skyrocket Your Customer Service with New Communication Strategies: Part I<\/h3>\n<p><strong><img decoding=\"async\" class=\"size-full wp-image-10754 alignright lazyload\" data-src=\"https:\/\/www.michigandental.org\/wp-content\/uploads\/2022\/12\/Lambert.jpg\" alt=\"Dr. Thomas Lambert\" width=\"155\" height=\"155\" data-id=\"10754\" data-srcset=\"https:\/\/www.michigandental.org\/wp-content\/uploads\/2022\/12\/Lambert.jpg 155w, https:\/\/www.michigandental.org\/wp-content\/uploads\/2022\/12\/Lambert-150x150.jpg 150w\" data-sizes=\"(max-width: 155px) 100vw, 155px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 155px; --smush-placeholder-aspect-ratio: 155\/155;\" \/>Speaker:<\/strong> Thomas Lambert, DDS<br \/>\n<strong>Fee:<\/strong> $50\/MDA DDS and Staff; $75\/Nonmember DDS<br \/>\n<strong>CE Credits:<\/strong> 1<\/p>\n<p><a class=\"btn-grn2\" title=\"Opens in a new window\" href=\"https:\/\/ebusiness.ada.org\/meetings\/MeetingPo3.aspx?ID=47946&amp;PO3ORGAPICODE=MI000D5A765D7A6\" target=\"_blank\" rel=\"noopener noreferrer\">Register Now<\/a><\/p>\n<p>Customer service begins and ends with positive communication. In this course Dr. Thomas Lambert will prepare you and your team for success. He will address some of the top concerns that all front office teams are challenged with.<\/p>\n<p>Learning objectives:<\/p>\n<ul>\n<li>Scripting an inviting greeting for the patient on the phone!<\/li>\n<li>Verbal strategies to guide your patient to their very best first appointment!<\/li>\n<li>Streamlining patient communications with emails, texting and online health history!<\/li>\n<li>Satisfying angry patients and protecting your online reputation.<\/li>\n<\/ul>\n<p><strong><img decoding=\"async\" style=\"--smush-placeholder-width: 100px; --smush-placeholder-aspect-ratio: 100\/79;margin-left: 8px; margin-right: 8px; float: right; width: 96px; height: 75px;\" title=\"\" data-src=\"https:\/\/www.michigandental.org\/wp-content\/uploads\/2021\/05\/CDBP-Logo_100.png\" alt=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>This course counts toward the Certified Dental Business Professional program.<\/strong> Earn 1 credit in the Service\/Communications category. <a href=\"\/CDBP\">Click here<\/a> for more information on the MDA Certified Dental Business Professional program. Look for this logo for other CDBP-qualifying courses.<\/p>\n<p><strong>About the Speaker \u2026<\/strong> Dr. Thomas Lambert is a graduate of The Ohio State University and practices cosmetic and implant dentistry in Grand Rapids. He is the Team Dentist for the Detroit Tigers AAA affiliate West Michigan White Caps and for more than two decades has presented courses to dental teams around the country.[\/vc_column_text][\/vc_column][\/vc_row][vc_row showfor=&#8221;discarded_user_roles&#8221; discarded_user_roles=&#8221;skyrocket_your_customer_service_webinar_part_i&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<strong>Recorded Webinar<\/strong><\/p>\n<h3>Skyrocket Your Customer Service with New Communication Strategies: Part I<\/h3>\n<p><strong><img decoding=\"async\" class=\"size-full wp-image-10754 alignright lazyload\" data-src=\"https:\/\/www.michigandental.org\/wp-content\/uploads\/2022\/12\/Lambert.jpg\" alt=\"Dr. Thomas Lambert\" width=\"155\" height=\"155\" data-id=\"10754\" data-srcset=\"https:\/\/www.michigandental.org\/wp-content\/uploads\/2022\/12\/Lambert.jpg 155w, https:\/\/www.michigandental.org\/wp-content\/uploads\/2022\/12\/Lambert-150x150.jpg 150w\" data-sizes=\"(max-width: 155px) 100vw, 155px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 155px; --smush-placeholder-aspect-ratio: 155\/155;\" \/>Speaker:<\/strong> Thomas Lambert, DDS<br \/>\n<strong>Fee:<\/strong> $50\/MDA DDS and Staff; $75\/Nonmember DDS<br \/>\n<strong>CE Credits:<\/strong> 1<\/p>\n<p><a class=\"btn-grn2\" title=\"Opens in a new window\" href=\"https:\/\/ebusiness.ada.org\/meetings\/MeetingPo3.aspx?ID=47946&amp;PO3ORGAPICODE=MI000D5A765D7A6\" target=\"_blank\" rel=\"noopener noreferrer\">Register Now<\/a><\/p>\n<p>Customer service begins and ends with positive communication. In this course Dr. Thomas Lambert will prepare you and your team for success. He will address some of the top concerns that all front office teams are challenged with.<\/p>\n<p>Learning objectives:<\/p>\n<ul>\n<li>Scripting an inviting greeting for the patient on the phone!<\/li>\n<li>Verbal strategies to guide your patient to their very best first appointment!<\/li>\n<li>Streamlining patient communications with emails, texting and online health history!<\/li>\n<li>Satisfying angry patients and protecting your online reputation.<\/li>\n<\/ul>\n<p><strong><img decoding=\"async\" style=\"--smush-placeholder-width: 100px; --smush-placeholder-aspect-ratio: 100\/79;margin-left: 8px; margin-right: 8px; float: right; width: 96px; height: 75px;\" title=\"\" data-src=\"https:\/\/www.michigandental.org\/wp-content\/uploads\/2021\/05\/CDBP-Logo_100.png\" alt=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>This course counts toward the Certified Dental Business Professional program.<\/strong> Earn 1 credit in the Service\/Communications category. <a href=\"\/CDBP\">Click here<\/a> for more information on the MDA Certified Dental Business Professional program. Look for this logo for other CDBP-qualifying courses.<\/p>\n<p><strong>About the Speaker \u2026<\/strong> Dr. Thomas Lambert is a graduate of The Ohio State University and practices cosmetic and implant dentistry in Grand Rapids. He is the Team Dentist for the Detroit Tigers AAA affiliate West Michigan White Caps and for more than two decades has presented courses to dental teams around the country.[\/vc_column_text][\/vc_column][\/vc_row][vc_row showfor=&#8221;selected_user_roles&#8221; selected_user_roles=&#8221;skyrocket_your_customer_service_webinar_part_i&#8221;][vc_column][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><iframe data-src=\"https:\/\/player.vimeo.com\/video\/354673960\" width=\"640\" height=\"377\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe><\/p>\n<p>&nbsp;<\/p>\n<div align=\"center\">\n<p><a class=\"button\" href=\"\/CE-Courses\/MDA-Online-CE\/Skyrocket-Customer-Service-Part-1\/Quiz\">Take the Quiz<\/a><\/p>\n<\/div>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row showfor=&#8221;not_logged_in&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]Recorded Webinar Skyrocket Your Customer Service with New Communication Strategies: Part I Speaker: Thomas Lambert, DDS Fee: $50\/MDA DDS and Staff; $75\/Nonmember DDS CE Credits: 1 Register Now Customer service begins and ends with positive communication. In this course Dr. Thomas Lambert will prepare you and your team for success. He will address [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":3152,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","protect_children":false,"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-3266","page","type-page","status-publish","hentry"],"acf":[],"publishpress_future_action":{"enabled":false,"date":"2025-11-17 17:54:53","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.michigandental.org\/wp-json\/wp\/v2\/pages\/3266","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.michigandental.org\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.michigandental.org\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.michigandental.org\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.michigandental.org\/wp-json\/wp\/v2\/comments?post=3266"}],"version-history":[{"count":2,"href":"https:\/\/www.michigandental.org\/wp-json\/wp\/v2\/pages\/3266\/revisions"}],"predecessor-version":[{"id":22795,"href":"https:\/\/www.michigandental.org\/wp-json\/wp\/v2\/pages\/3266\/revisions\/22795"}],"up":[{"embeddable":true,"href":"https:\/\/www.michigandental.org\/wp-json\/wp\/v2\/pages\/3152"}],"wp:attachment":[{"href":"https:\/\/www.michigandental.org\/wp-json\/wp\/v2\/media?parent=3266"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}