{"id":3272,"date":"2020-09-15T11:28:56","date_gmt":"2020-09-15T15:28:56","guid":{"rendered":"\/?page_id=3272"},"modified":"2025-07-02T14:05:11","modified_gmt":"2025-07-02T18:05:11","slug":"skyrocket-customer-service-part-2","status":"publish","type":"page","link":"https:\/\/www.michigandental.org\/ce-courses\/mda-online-ce\/skyrocket-customer-service-part-2\/","title":{"rendered":"Skyrocket Customer Service Part 2"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row showfor=&#8221;not_logged_in&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<strong>Recorded Webinar<\/strong><\/p>\n<h3>Skyrocket Your Customer Service with New Communication Strategies Part II<\/h3>\n<p><strong><img decoding=\"async\" class=\"size-full wp-image-10754 alignright lazyload\" data-src=\"https:\/\/www.michigandental.org\/wp-content\/uploads\/2022\/12\/Lambert.jpg\" alt=\"Dr. Thomas Lambert\" width=\"155\" height=\"155\" data-id=\"10754\" data-srcset=\"https:\/\/www.michigandental.org\/wp-content\/uploads\/2022\/12\/Lambert.jpg 155w, https:\/\/www.michigandental.org\/wp-content\/uploads\/2022\/12\/Lambert-150x150.jpg 150w\" data-sizes=\"(max-width: 155px) 100vw, 155px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 155px; --smush-placeholder-aspect-ratio: 155\/155;\" \/>Speaker:<\/strong> Thomas Lambert, DDS<br \/>\n<strong>Fee:<\/strong> $50\/MDA DDS and Staff; $75\/Nonmember DDS<br \/>\n<strong>CE Credits:<\/strong> 1<\/p>\n<p><a class=\"btn-grn2\" title=\"Opens in a new window\" href=\"https:\/\/ebusiness.ada.org\/meetings\/MeetingPo3.aspx?ID=47946&amp;PO3ORGAPICODE=MI000D5A765D7A6\" target=\"_blank\" rel=\"noopener noreferrer\">Register Now<\/a><\/p>\n<p>Customer service begins and ends with positive communication. In this course Dr. Lambert with prepare you and your team for success. He will address some of the top concerns that all front office teams are challenged with.<\/p>\n<p>Learning objectives:<\/p>\n<ul>\n<li>Time management strategies to reduce stress in your office.<\/li>\n<li>Reduce accounts receivable and billings with time of service payment strategies.<\/li>\n<li>Divorced parents-smoothing the child\u2019s journey with proper parental consent.<\/li>\n<li>The morning huddle \u2014 the key to being prepared, organized and ready.<\/li>\n<\/ul>\n<p><strong><img decoding=\"async\" style=\"--smush-placeholder-width: 100px; --smush-placeholder-aspect-ratio: 100\/79;margin-left: 8px; margin-right: 8px; float: right; width: 96px; height: 75px;\" title=\"\" data-src=\"https:\/\/www.michigandental.org\/wp-content\/uploads\/2021\/05\/CDBP-Logo_100.png\" alt=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>This course counts toward the Certified Dental Business Professional program.<\/strong> Earn 1 credit in the Service\/Communications category. <a href=\"\/CDBP\">Click here<\/a> for more information on the MDA Certified Dental Business Professional program. Look for this logo for other CDBP-qualifying courses.<\/p>\n<p><strong>About the Speaker \u2026<\/strong> Dr. Thomas Lambert is a graduate of The Ohio State University and practices cosmetic and implant dentistry in Grand Rapids. He is the Team Dentist for the Detroit Tigers AAA affiliate West Michigan White Caps and for more than two decades has presented courses to dental teams around the country.[\/vc_column_text][\/vc_column][\/vc_row][vc_row showfor=&#8221;discarded_user_roles&#8221; discarded_user_roles=&#8221;skyrocket_your_customer_service_webinar_part_2&#8243;][vc_column][vc_column_text css=&#8221;&#8221;]<strong>Recorded Webinar<\/strong><\/p>\n<h3>Skyrocket Your Customer Service with New Communication Strategies Part II<\/h3>\n<p><strong><img decoding=\"async\" class=\"size-full wp-image-10754 alignright lazyload\" data-src=\"https:\/\/www.michigandental.org\/wp-content\/uploads\/2022\/12\/Lambert.jpg\" alt=\"Dr. Thomas Lambert\" width=\"155\" height=\"155\" data-id=\"10754\" data-srcset=\"https:\/\/www.michigandental.org\/wp-content\/uploads\/2022\/12\/Lambert.jpg 155w, https:\/\/www.michigandental.org\/wp-content\/uploads\/2022\/12\/Lambert-150x150.jpg 150w\" data-sizes=\"(max-width: 155px) 100vw, 155px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 155px; --smush-placeholder-aspect-ratio: 155\/155;\" \/>Speaker:<\/strong> Thomas Lambert, DDS<br \/>\n<strong>Fee:<\/strong> $50\/MDA DDS and Staff; $75\/Nonmember DDS<br \/>\n<strong>CE Credits:<\/strong> 1<\/p>\n<p><a class=\"btn-grn2\" title=\"Opens in a new window\" href=\"https:\/\/ebusiness.ada.org\/meetings\/MeetingPo3.aspx?ID=47946&amp;PO3ORGAPICODE=MI000D5A765D7A6\" target=\"_blank\" rel=\"noopener noreferrer\">Register Now<\/a><\/p>\n<p>Customer service begins and ends with positive communication. In this course Dr. Lambert with prepare you and your team for success. He will address some of the top concerns that all front office teams are challenged with.<\/p>\n<p>Learning objectives:<\/p>\n<ul>\n<li>Time management strategies to reduce stress in your office.<\/li>\n<li>Reduce accounts receivable and billings with time of service payment strategies.<\/li>\n<li>Divorced parents-smoothing the child\u2019s journey with proper parental consent.<\/li>\n<li>The morning huddle \u2014 the key to being prepared, organized and ready.<\/li>\n<\/ul>\n<p><strong><img decoding=\"async\" style=\"--smush-placeholder-width: 100px; --smush-placeholder-aspect-ratio: 100\/79;margin-left: 8px; margin-right: 8px; float: right; width: 96px; height: 75px;\" title=\"\" data-src=\"https:\/\/www.michigandental.org\/wp-content\/uploads\/2021\/05\/CDBP-Logo_100.png\" alt=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>This course counts toward the Certified Dental Business Professional program.<\/strong> Earn 1 credit in the Service\/Communications category. <a href=\"\/CDBP\">Click here<\/a> for more information on the MDA Certified Dental Business Professional program. Look for this logo for other CDBP-qualifying courses.<\/p>\n<p><strong>About the Speaker \u2026<\/strong> Dr. Thomas Lambert is a graduate of The Ohio State University and practices cosmetic and implant dentistry in Grand Rapids. He is the Team Dentist for the Detroit Tigers AAA affiliate West Michigan White Caps and for more than two decades has presented courses to dental teams around the country.[\/vc_column_text][\/vc_column][\/vc_row][vc_row showfor=&#8221;selected_user_roles&#8221; selected_user_roles=&#8221;skyrocket_your_customer_service_webinar_part_2&#8243;][vc_column][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><iframe data-src=\"https:\/\/player.vimeo.com\/video\/354680274\" width=\"640\" height=\"381\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe><\/p>\n<p>&nbsp;<\/p>\n<div align=\"center\">\n<p><a class=\"button\" href=\"\/CE-Courses\/MDA-Online-CE\/Skyrocket-Customer-Service-Part-2\/Quiz\">Take the Quiz<\/a><\/p>\n<\/div>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row showfor=&#8221;not_logged_in&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]Recorded Webinar Skyrocket Your Customer Service with New Communication Strategies Part II Speaker: Thomas Lambert, DDS Fee: $50\/MDA DDS and Staff; $75\/Nonmember DDS CE Credits: 1 Register Now Customer service begins and ends with positive communication. In this course Dr. Lambert with prepare you and your team for success. He will address some [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":3152,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","protect_children":false,"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-3272","page","type-page","status-publish","hentry"],"acf":[],"publishpress_future_action":{"enabled":false,"date":"2025-11-17 17:56:23","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.michigandental.org\/wp-json\/wp\/v2\/pages\/3272","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.michigandental.org\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.michigandental.org\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.michigandental.org\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.michigandental.org\/wp-json\/wp\/v2\/comments?post=3272"}],"version-history":[{"count":2,"href":"https:\/\/www.michigandental.org\/wp-json\/wp\/v2\/pages\/3272\/revisions"}],"predecessor-version":[{"id":22797,"href":"https:\/\/www.michigandental.org\/wp-json\/wp\/v2\/pages\/3272\/revisions\/22797"}],"up":[{"embeddable":true,"href":"https:\/\/www.michigandental.org\/wp-json\/wp\/v2\/pages\/3152"}],"wp:attachment":[{"href":"https:\/\/www.michigandental.org\/wp-json\/wp\/v2\/media?parent=3272"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}