{"id":5154,"date":"2021-02-15T11:23:06","date_gmt":"2021-02-15T16:23:06","guid":{"rendered":"https:\/\/www.michigandental.org\/?page_id=5154"},"modified":"2025-07-02T14:00:19","modified_gmt":"2025-07-02T18:00:19","slug":"roll-out-the-red-carpet","status":"publish","type":"page","link":"https:\/\/www.michigandental.org\/ce-courses\/mda-online-ce\/roll-out-the-red-carpet\/","title":{"rendered":"Roll Out the Red Carpet"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row showfor=&#8221;not_logged_in&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<strong>Recorded Webinar<\/strong><\/p>\n<p><strong><img decoding=\"async\" class=\"alignright size-full wp-image-3742 lazyload\" data-src=\"https:\/\/www.michigandental.org\/wp-content\/uploads\/2020\/09\/Jameson-Webber.png\" alt=\"Carrie Jameson Webber\" width=\"155\" height=\"155\" data-id=\"3742\" data-srcset=\"https:\/\/www.michigandental.org\/wp-content\/uploads\/2020\/09\/Jameson-Webber.png 155w, https:\/\/www.michigandental.org\/wp-content\/uploads\/2020\/09\/Jameson-Webber-150x150.png 150w\" data-sizes=\"(max-width: 155px) 100vw, 155px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 155px; --smush-placeholder-aspect-ratio: 155\/155;\" \/>Speaker:<\/strong> Carrie Jameson Webber<br \/>\n<strong>Cost:<\/strong> $50\/MDA DDS and Staff; $75\/Nonmember DDS<br \/>\n<strong>CE Credits:<\/strong> 2<\/p>\n<p><a class=\"btn-grn2\" href=\"https:\/\/ebusiness.ada.org\/meetings\/MeetingPo3.aspx?ID=47946&amp;PO3ORGAPICODE=MI000D5A765D7A6\" target=\"_blank\" rel=\"noopener noreferrer\">Register Now<\/a><\/p>\n<p>The purpose of this session is to provide dental professionals a better understanding of how exceptional customer service influences the entire patient experience. This course will include maximizing the telephone as a customer service tool, discussion on the team approach to service, and the importance of effective communication skills.<\/p>\n<p>Learning objectives:<\/p>\n<ul>\n<li>Identify five \u201chot spots\u201d for customer service in each practice.<\/li>\n<li>Recognize the impact each role in the practice serves in the patient relationship.<\/li>\n<li>Deliver exceptional customer service throughout each practice.<\/li>\n<\/ul>\n<p><strong><img decoding=\"async\" style=\"--smush-placeholder-width: 100px; --smush-placeholder-aspect-ratio: 100\/79;margin-left: 8px; margin-right: 8px; float: right; width: 96px; height: 75px;\" title=\"\" data-src=\"https:\/\/www.michigandental.org\/wp-content\/uploads\/2021\/05\/CDBP-Logo_100.png\" alt=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>This course counts toward the Certified Dental Business Professional program.<\/strong> Earn 2 credits in the Service\/Communication category. <a href=\"\/CDBP\">Click here<\/a> for more information on the MDA Certified Dental Business Professional program. Look for this logo for other CDBP-qualifying courses.<\/p>\n<p><strong>About the speaker \u2026<\/strong> Carrie Webber is chief communications officer and co-owner of Jameson, a dental management, marketing and hygiene coaching firm that helps dentists and teams become more productive, more profitable and ultimately more fulfilled in their practicing lives. She creates customer service and business development opportunities as well as internal and external marketing initiatives and social media strategies to effectively communicate the Jameson message to the dental profession. She is also a contributing author to several publications and blogs on the topics of marketing, customer service and business development as well as a popular speaker at dental meetings nationwide. Webber is also a member of the Speaking Consulting Network and was named a Leader in CE by <em>Dentistry Today<\/em> in 2019.[\/vc_column_text][\/vc_column][\/vc_row][vc_row showfor=&#8221;discarded_user_roles&#8221; discarded_user_roles=&#8221;roll_out_the_red_carpet&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<strong>Recorded Webinar<\/strong><\/p>\n<p><strong><img decoding=\"async\" class=\"alignright size-full wp-image-3742 lazyload\" data-src=\"https:\/\/www.michigandental.org\/wp-content\/uploads\/2020\/09\/Jameson-Webber.png\" alt=\"Carrie Jameson Webber\" width=\"155\" height=\"155\" data-id=\"3742\" data-srcset=\"https:\/\/www.michigandental.org\/wp-content\/uploads\/2020\/09\/Jameson-Webber.png 155w, https:\/\/www.michigandental.org\/wp-content\/uploads\/2020\/09\/Jameson-Webber-150x150.png 150w\" data-sizes=\"(max-width: 155px) 100vw, 155px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 155px; --smush-placeholder-aspect-ratio: 155\/155;\" \/>Speaker:<\/strong> Carrie Jameson Webber<br \/>\n<strong>Cost:<\/strong> $50\/MDA DDS and Staff; $75\/Nonmember DDS<br \/>\n<strong>CE Credits:<\/strong> 2<\/p>\n<p><a class=\"btn-grn2\" href=\"https:\/\/ebusiness.ada.org\/meetings\/MeetingPo3.aspx?ID=47946&amp;PO3ORGAPICODE=MI000D5A765D7A6\" target=\"_blank\" rel=\"noopener noreferrer\">Register Now<\/a><\/p>\n<p>The purpose of this session is to provide dental professionals a better understanding of how exceptional customer service influences the entire patient experience. This course will include maximizing the telephone as a customer service tool, discussion on the team approach to service, and the importance of effective communication skills.<\/p>\n<p>Learning objectives:<\/p>\n<ul>\n<li>Identify five \u201chot spots\u201d for customer service in each practice.<\/li>\n<li>Recognize the impact each role in the practice serves in the patient relationship.<\/li>\n<li>Deliver exceptional customer service throughout each practice.<\/li>\n<\/ul>\n<p><strong><img decoding=\"async\" style=\"--smush-placeholder-width: 100px; --smush-placeholder-aspect-ratio: 100\/79;margin-left: 8px; margin-right: 8px; float: right; width: 96px; height: 75px;\" title=\"\" data-src=\"https:\/\/www.michigandental.org\/wp-content\/uploads\/2021\/05\/CDBP-Logo_100.png\" alt=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" \/>This course counts toward the Certified Dental Business Professional program.<\/strong> Earn 2 credits in the Service\/Communication category. <a href=\"\/CDBP\">Click here<\/a> for more information on the MDA Certified Dental Business Professional program. Look for this logo for other CDBP-qualifying courses.<\/p>\n<p><strong>About the speaker \u2026<\/strong> Carrie Webber is chief communications officer and co-owner of Jameson, a dental management, marketing and hygiene coaching firm that helps dentists and teams become more productive, more profitable and ultimately more fulfilled in their practicing lives. She creates customer service and business development opportunities as well as internal and external marketing initiatives and social media strategies to effectively communicate the Jameson message to the dental profession. She is also a contributing author to several publications and blogs on the topics of marketing, customer service and business development as well as a popular speaker at dental meetings nationwide. Webber is also a member of the Speaking Consulting Network and was named a Leader in CE by <em>Dentistry Today<\/em> in 2019.[\/vc_column_text][\/vc_column][\/vc_row][vc_row showfor=&#8221;selected_user_roles&#8221; selected_user_roles=&#8221;roll_out_the_red_carpet&#8221;][vc_column][vc_video link=&#8221;https:\/\/youtu.be\/ODl407pLmWY&#8221; align=&#8221;center&#8221;][vc_column_text]<\/p>\n<div align=\"center\">\n<p><a class=\"button\" href=\"\/CE-Courses\/MDA-Online-CE\/roll-out-the-red-carpet\/Quiz\">Take the Quiz<\/a><\/p>\n<\/div>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row showfor=&#8221;not_logged_in&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]Recorded Webinar Speaker: Carrie Jameson Webber Cost: $50\/MDA DDS and Staff; $75\/Nonmember DDS CE Credits: 2 Register Now The purpose of this session is to provide dental professionals a better understanding of how exceptional customer service influences the entire patient experience. This course will include maximizing the telephone as a customer service tool, [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":3152,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","protect_children":false,"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-5154","page","type-page","status-publish","hentry"],"acf":[],"publishpress_future_action":{"enabled":false,"date":"2025-11-17 17:50:18","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.michigandental.org\/wp-json\/wp\/v2\/pages\/5154","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.michigandental.org\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.michigandental.org\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.michigandental.org\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.michigandental.org\/wp-json\/wp\/v2\/comments?post=5154"}],"version-history":[{"count":2,"href":"https:\/\/www.michigandental.org\/wp-json\/wp\/v2\/pages\/5154\/revisions"}],"predecessor-version":[{"id":22793,"href":"https:\/\/www.michigandental.org\/wp-json\/wp\/v2\/pages\/5154\/revisions\/22793"}],"up":[{"embeddable":true,"href":"https:\/\/www.michigandental.org\/wp-json\/wp\/v2\/pages\/3152"}],"wp:attachment":[{"href":"https:\/\/www.michigandental.org\/wp-json\/wp\/v2\/media?parent=5154"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}