{"id":97,"date":"2019-10-03T19:52:26","date_gmt":"2019-10-03T19:52:26","guid":{"rendered":"\/?page_id=97"},"modified":"2025-10-02T14:41:13","modified_gmt":"2025-10-02T18:41:13","slug":"certified-dental-business-professional","status":"publish","type":"page","link":"https:\/\/www.michigandental.org\/ce-courses\/certified-dental-business-professional\/","title":{"rendered":"Certified Dental Business Professional"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1698696973333{margin-top: -40px !important;padding-top: 0px !important;padding-bottom: 20px !important;background-color: #009ba7 !important;}&#8221; el_class=&#8221;white-text&#8221;][vc_column][vc_column_text]<\/p>\n<h1>Certified Dental Business Professional<\/h1>\n<p><nav  aria-label=\"breadcrumb\"><ol class=\"breadcrumb\" itemscope itemtype=\"https:\/\/schema.org\/BreadcrumbList\"><li class=\"breadcrumb-item active\" aria-current=\"page\" itemprop=\"itemListElement\" itemscope itemtype=\"https:\/\/schema.org\/ListItem\"><span itemprop=\"name\">Home<\/span><meta itemprop=\"position\" content=\"1\"><\/li><\/ol><\/nav>[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221;][vc_column][vc_single_image image=&#8221;15194&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: left;\">Whether you have \u2014 or you are \u2014 a new office manager or a seasoned dental team member this certification will help any dental practice function more effectively and efficiently.<\/p>\n<p style=\"text-align: left;\">The Michigan Dental Association collaborated with dentists and dental office managers to come up with specific areas of focus. Each category covers pertinent information for improving a practice\u2019s processes. Knowing and understanding these critical concepts will keep things running smoothly up front so you and the dental team can concentrate on patient care.<\/p>\n<p style=\"text-align: left;\">Completing this program will give you or your key staff\u00a0the ability to better communicate with patients, therefore reducing anxiety, increasing case acceptance, and growing the practice. The front office team is a vital part of a successful practice. Let the Michigan Dental Association provide the training through expert speakers and accessible resources.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1755198368397{background-color: #efefef !important;}&#8221;][vc_column][vc_column_text]<\/p>\n<h2>CDBP courses<\/h2>\n<p>[\/vc_column_text][vc_row_inner content_placement=&#8221;middle&#8221;][vc_column_inner width=&#8221;5\/6&#8243;][vc_column_text]Courses that qualify for the Certified Dental Business Professional program are listed in the CE courses section under the MDA CE live, MDA CE online, and Certified Dental Business Professional categories. <strong>Look for courses featuring the CDBP logo.<\/strong>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/6&#8243;][vc_single_image image=&#8221;5989&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><a class=\"fixed-width button\" href=\"https:\/\/www.michigandental.org\/ce-courses\/find-continuing-education-courses\/\">LIVE COURSES<\/a><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><a class=\"fixed-width button\" href=\"https:\/\/www.michigandental.org\/ce-courses\/find-continuing-education-courses\/mda-ce-on-demand\/\">ON-DEMAND COURSES<\/a><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner disable_element=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><a class=\"fixed-width button\" href=\"https:\/\/www.michigandental.org\/ce-courses\/#1596206538931-56cec69f-c4fc\">LIVE COURSES<\/a><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><a class=\"fixed-width button\" href=\"https:\/\/www.michigandental.org\/ce-courses\/#1596206538946-13a3543a-6331\">ON-DEMAND COURSES<\/a><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><a class=\"fixed-width button\" href=\"https:\/\/annualsession.michigandental.org\/session_category\/cdbp\/\" target=\"_blank\" rel=\"noopener\">ANNUAL SESSION<\/a><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; el_class=&#8221;white-text&#8221; css=&#8221;.vc_custom_1593544135858{background-color: #009ba7 !important;}&#8221;][vc_column][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<a name=\"Curriculum\"><\/a><\/p>\n<h2>Course curriculum<\/h2>\n<p>Classes are available in person and online and average about\u00a0<strong>$50 per credit hour<\/strong>. The Certified Dental Business Professional program is designed to be a\u00a0<strong>\u201cpay-as-you-go\u201d<\/strong>\u00a0format. Pick up the courses when time permits or at a location convenient\u00a0 to you, and the Michigan Dental Association keeps track of the segments completed. Each person that enrolls in the program will receive a binder with tabs for each area of study and a course completion checklist. A handout for every class in each category will be supplied and distributed on-site if live or emailed if online. Updates will be provided as needed, even after the certification is completed. The binder will serve as a valuable resource should a refresher of any concept be needed. Once enrolled, a\u00a0<strong>three-year period is allowed for completion<\/strong>.<\/p>\n<p>Re-certification occurs every three years, which requires 18 credits of continuing education in MDA courses that apply to the dental business professional field.<\/p>\n<p><strong>Regarding CDBP credit hours:<\/strong> Please note that CDBP credits are based on the time CDBP category content is covered within a course and not on the total length of the course. To find out how many credits you have toward your CDBP certification, email <a href=\"mailto:mbethea@michigandental.org\">Marcia Bethea<\/a>, continuing education assistant, or call her at 517-346-9401.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Credits<\/strong><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;3\/4&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Topic<\/strong><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_separator color=&#8221;white&#8221; border_width=&#8221;3&#8243;][vc_row_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_column_text el_class=&#8221;white-text&#8221;]<\/p>\n<p style=\"text-align: center;\">7 credits<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<strong>Customer Service\/Communication<\/strong><\/p>\n<p>\u2022 Phone etiquette<br \/>\n\u2022 Triage; scripting the correct questions to assess the call.<br \/>\n\u2022 Communication skills.<br \/>\n\u2022 Divorced patients\/custody questions.<br \/>\n\u2022 Implicit bias awareness.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_separator color=&#8221;white&#8221;][vc_row_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">3 credits<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<strong>Insurance\/Coding<\/strong><\/p>\n<p>\u2022 Dental benefits 101.<br \/>\n\u2022 CDT codes.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_separator color=&#8221;white&#8221;][vc_row_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">2 credits<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;3\/4&#8243;][vc_column_text]<strong>Clinical skills<\/strong><\/p>\n<p>\u2022 Chairside 101.<br \/>\n\u2022 Understanding treatment plan.<br \/>\n\u2022 Dental terminology.<br \/>\n\u2022 Basic dental knowledge.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_separator color=&#8221;white&#8221;][vc_row_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">6 credits<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;3\/4&#8243;][vc_column_text]<strong>Human resources<\/strong><\/p>\n<p>\u2022 Interviewing, hiring, and firing.<br \/>\n\u2022 Handling staff issues.<br \/>\n\u2022 Dealing with difficult employees.<br \/>\n\u2022 Supervising skills.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_separator color=&#8221;white&#8221;][vc_row_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">4 credits<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<strong>OSHA\/HIPAA<\/strong><\/p>\n<p>\u2022 HIPAA rule requirements.<br \/>\n\u2022 Breach and security rule requirement.<br \/>\n\u2022 Patient authorization and access.<br \/>\n\u2022 Business associate identification<br \/>\n\u2022 OIG requirement for fraud, waste, and abuse prevention.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_separator color=&#8221;white&#8221;][vc_row_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">1 credit<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;3\/4&#8243;][vc_column_text]<\/p>\n<p><strong>Marketing and social media<\/strong><\/p>\n<p>\u2022 Digital Marketing.<br \/>\n\u2022 Social media platforms.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_separator color=&#8221;white&#8221;][vc_row_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">3 credits<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;3\/4&#8243;][vc_column_text]<\/p>\n<p><strong>Office finances<\/strong><\/p>\n<p>\u2022 Understanding basic operational expenses.<br \/>\n\u2022 Maximizing the schedule.<br \/>\n\u2022 Collections.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_separator color=&#8221;white&#8221;][vc_row_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">4 credits<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;3\/4&#8243;][vc_column_text]<strong>Risk management<\/strong><\/p>\n<p>\u2022 Reduce risk of malpractice claim.<br \/>\n\u2022 Patient care scenario.<br \/>\n\u2022 Practice operations.<br \/>\n\u2022 Informed consent.<br \/>\n\u2022 Recordkeeping.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_separator color=&#8221;white&#8221;][vc_row_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><strong>Total credits = 30<\/strong><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;3\/4&#8243;][vc_column_text]<\/p>\n<p><strong>Certification complete<\/strong><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_column_text][\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;3\/4&#8243;][vc_column_text][\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1593544888991{background-image: url(\/wp-content\/uploads\/2020\/06\/bg-dental-records.jpg?id=1897) !important;}&#8221; el_class=&#8221;white-text&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>How to enroll<\/h2>\n<hr \/>\n<p>Enroll today for the program and we\u2019ll send you the free starter kit with binder, checklist, and a list of upcoming courses.<\/p>\n<ul>\n<li><a href=\"\/Portals\/pro\/ProDocuments\/ContinuingEd\/CDBP\/Curriculum%20Chart.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Download the curriculum chart<\/a><\/li>\n<li><a title=\"Opens in a new window\" href=\"\/Portals\/pro\/ProDocuments\/ContinuingEd\/CDBP\/CDBP%20Brochure\/index.html\" target=\"_blank\" rel=\"noopener noreferrer\">Program brochure<\/a><\/li>\n<\/ul>\n<p><a class=\"green-btn\" href=\"https:\/\/myaccount.ada.org\/s\/community-event?id=a1q8V000005bESFQA2\" target=\"_blank\" rel=\"noopener noreferrer\">Enroll now<\/a>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1698696973333{margin-top: -40px !important;padding-top: 0px !important;padding-bottom: 20px !important;background-color: #009ba7 !important;}&#8221; el_class=&#8221;white-text&#8221;][vc_column][vc_column_text] Certified Dental Business Professional [\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221;][vc_column][vc_single_image image=&#8221;15194&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][vc_column_text] Whether you have \u2014 or you are \u2014 a new office manager or a seasoned dental team member this certification will help any dental practice function more effectively and efficiently. The Michigan Dental Association [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":14,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"page-template-full-width.php","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"From new office managers to seasoned dental team members, this certification will help any dental practice function more effectively and efficiently.","_seopress_robots_index":"","protect_children":false,"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-97","page","type-page","status-publish","hentry"],"acf":[],"publishpress_future_action":{"enabled":false,"date":"2025-11-17 06:12:21","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.michigandental.org\/wp-json\/wp\/v2\/pages\/97","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.michigandental.org\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.michigandental.org\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.michigandental.org\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.michigandental.org\/wp-json\/wp\/v2\/comments?post=97"}],"version-history":[{"count":8,"href":"https:\/\/www.michigandental.org\/wp-json\/wp\/v2\/pages\/97\/revisions"}],"predecessor-version":[{"id":24243,"href":"https:\/\/www.michigandental.org\/wp-json\/wp\/v2\/pages\/97\/revisions\/24243"}],"up":[{"embeddable":true,"href":"https:\/\/www.michigandental.org\/wp-json\/wp\/v2\/pages\/14"}],"wp:attachment":[{"href":"https:\/\/www.michigandental.org\/wp-json\/wp\/v2\/media?parent=97"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}